FAQs

Frequently Asked Questions (FAQ)

Answers to frequently asked questions

Do you have questions about your order, our products, or shipping? Here you'll find the most important answers at a glance. If your question isn't answered here, our customer service team will be happy to assist you personally.

📦 Shipment & Order

How long does shipping take?

We usually process your order within 24 hours on weekdays. Your package will then be handed over to our shipping provider as quickly as possible.

The delivery time within Germany is usually 1–3 working days. For deliveries abroad, the shipping time may vary depending on the destination country.

Once your order has been shipped, you will receive a shipping confirmation including tracking information via email.

What do customers from non-EU countries need to consider regarding shipping?

Deliveries to non-EU countries may be subject to customs duties, import VAT or other country-specific charges.

These costs are not covered by WILDFANG and must be paid directly by the recipient to the relevant authorities or the shipping provider. Please inform yourself about the applicable import regulations of your country before placing your order.

Which payment methods are accepted?

We offer you various secure payment options so you can shop conveniently.

Depending on the country, the following payment methods are available, among others:

  • PayPal
  • credit card
  • Klarna
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Instant bank transfer

The available payment methods may vary depending on the delivery country.

🔄 return & Return

Which items can I return?

You can return unused items within the statutory cancellation period.

Please note that opened pet food or products sealed for hygiene reasons can only be returned if they are unopened and undamaged.

You can find further information in our cancellation policy.

How does the return shipping process work?

If you wish to return an item, please contact our customer service first.

After you submit your request, you will receive all further information regarding the return shipment. Once the goods have been received and inspected, the refund will be issued via the original payment method.

🌱 sustainability

Why is your packaging recyclable?

Sustainability is an important part of our philosophy.

Therefore, we use recyclable packaging materials wherever possible. Our packaging can be disposed of via the appropriate recycling systems and returned to the recycling loop.

In this way, we can all contribute to conserving resources and reducing packaging waste.

🐶 puppies

What size is suitable for a puppy?

The appropriate size depends on your dog's age, weight, and eventual adult size.

Generally, we recommend smaller chew toys for puppies that are appropriate for their teeth and bite strength.

Please never leave your puppy unattended while chewing and always provide fresh water.

🦴 Chewable

What should be considered when choosing chew toys?

Our chew treats are made from natural raw materials.Therefore, shape, color, weight and size may vary slightly – each product is a genuine natural product.

Please also note the following information:

  • Always choose the right size for your dog.
  • Do not leave your dog unattended while chewing.
  • Always provide plenty of fresh water.
  • Replace the chew toy as soon as it becomes so small that it could be swallowed.

What needs to be considered when dealing with antlers?

Antlers are particularly durable natural chew items and are especially suitable for dogs with a pronounced need to chew.

Please make sure that the antlers are appropriate for the size and bite force of your dog.

Regularly check the antlers for sharp edges or insufficient remaining size. If the antlers become too small, they should be replaced to avoid the risk of ingestion.

Since it is a natural product, shape, color and weight may vary slightly.

My dog ​​swallowed pieces of a chew toy – what now?

In most cases, there is no cause for concern. Our chew treats are made from natural ingredients and are generally safe for dogs.

However, it can happen that particularly enthusiastic four-legged friends swallow larger pieces – for example, a hard cheese chew stick or a leather bone.

If the swallowed pieces are too large, digestive problems such as vomiting or diarrhea can occur.

Our recommendation:

  • Observe your dog carefully.
  • Provide plenty of fresh water.
  • If symptoms persist or unusual behavior is observed, consult a veterinarian.

Your furry friend's health is our top priority.

🥩 dry food

How is the dry food manufactured?

All WILDFANG® dry food varieties are produced using gentle methods Freshtrusion® process manufactured.

Freshly prepared meat – including game – is available at only 82 °C cooked. This gentle processing method preserves the natural freshness and valuable proteins as much as possible.

To ensure the highest quality, both the raw materials used and the finished products are carefully inspected after each production run.

Furthermore, the entire supply chain is regularly monitored. Strict legal regulations govern the keeping and medical care of the animals, as the raw materials used are also suitable for human consumption.

🧀 Hard cheese chew stick

Why is there less product per chewing stick?

We have adjusted the weight of our hard cheese chew sticks to better suit the needs of different dog sizes.

This ensures that smaller dogs in particular receive a more appropriate portion size and that less food is wasted.

Why was the price adjusted?

Since the chew sticks now weigh less, the price has been adjusted accordingly.

This way you only pay for the amount your dog actually needs.

Has the quality changed?

No.

Our proven quality will of course remain unchanged.

Our hard cheese chew sticks still consist of:

  • 100% natural ingredients
  • high protein content
  • no added sugar
  • grain-free
  • without artificial additives
  • Made in Germany

I have a subscription – do I need to do anything?

Please briefly check whether the currently selected size still fits your dog optimally.

If you prefer a different option, you can easily adjust your subscription at any time via your customer account.

What happens if I don't change anything?

If you make no changes, you will still receive your previously selected option – only with the new, adjusted weight.

Can I pause or change my subscription?

Yes.

You can flexibly pause, adjust or cancel your subscription at any time – easily via your customer account.

💬 Your question wasn't answered?

Didn't find a suitable answer?

Then simply write to us via our contact form or by email. Our customer service team will be happy to help you and will get back to you as soon as possible.

We look forward to helping you and your furry friend. 🧡