Shipment & return
Payment and shipping
The following conditions apply:
The goods are delivered worldwide.
Shipping costs (including statutory VAT)
Domestic deliveries (Germany):
Shipping costs are €3.90.
We offer free shipping within Germany for orders over €75.00.
Deliveries abroad (including non-EU countries):
Shipping costs are €9.90.
We offer free shipping within Europe for orders over €99.00.
For the rest of the world, shipping costs are €49.
Any applicable customs fees are the responsibility of the buyer. Please check with your country's customs authorities before ordering to determine if customs fees apply and how much they might be.
Delivery times
Unless otherwise stated in the respective offer, delivery of goods within Germany takes 1-3 working days, and for deliveries abroad, 5-10 working days after conclusion of the contract (or, in the case of agreed prepayment, after receipt of your payment).
Please note that there are no deliveries on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one combined shipment unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
Accepted payment methods
- Payment via installment plan (through Klarna)
- Payment by direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment via Amazon Pay
- Shop Pay
Via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment by credit card
- Payment via SEPA direct debit
- Payment via "Pay Later"
- Payment via installment plan
- Payment via instant bank transfer
- Payment via giropay
Via PayPal:
- Payment via PayPal
- Payment via PayPal Express
- Payment by credit card
- Payment via SEPA direct debit
- Payment via "Pay Later"
- Payment via installment plan
Via Stripe:
- Payment via instant bank transfer
- Payment via SEPA direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment by invoice (via Klarna)
- Payment via installment plan (through Klarna)
- Payment by credit card
- Payment via Google Pay
Our bank details:
Account holder: Wildfang Petcare GmbH
HypoVereinsbank
DE12700202700035123237
HYVEDEMMXXX
If you have any questions, you can find our contact details in the legal notice.
RETURNS/EXCHANGES
After receiving the goods, you have 30 days to decide whether
You want to keep the item.
If you don't like a product or you have other reasons for returns, Please write the reason for the return manually on the delivery note and send this item back to us.
It is important that the items are returned unused and in their original packaging.
For returns, please contact our customer service – preferably by email at info@wildfang.pet.
Returns should be sent to:
Wildfang Petcare GmbH, Dr.-Raber-Str. 10, 19230 Hagenow
Processing your return takes approximately 7-10 days. You will receive a message from us. as soon as the return has been processed.
Returns of dog food, treats, chews, snacks, and gift vouchers are not accepted. Used, soiled,
We reserve the right to refuse damaged or non-originally packaged items.
To refuse to accept the return or to withhold part of the refund amount.
COMPLAINT
All items are checked for quality by our staff before shipping. However, should any issues arise,
If you receive a damaged item, you can of course file a complaint with us. Please send us an email with your order and invoice numbers, a description of the defect, the product's item number, and your contact details to info@wildfang.pet.
We will contact you immediately and find a solution.
