Do you need support? We're happy to help.
Do you have questions about our products, your order, or
Do you need individual advice? Our customer service team will support you quickly, competently and personally.
Contact via email
Do you have questions about our products, your order, or your Wildfang subscription? Our customer service team will be happy to help you. info@wildfang.pet further.
Contact via WhatsApp & phone
Would you like to speak to us directly or contact us via WhatsApp? We are happy to assist you at +49408221746000 there.
Personal customer service
We know our products inside and out and will advise you honestly and individually. Every inquiry is answered personally by our Wildfang team – without anonymous hotlines or standard replies.
Write us a message
Simply use the form. We will get back to you as soon as possible.
Frequently Asked Questions
When will I receive an answer?
Usually within one working day.
Where is my order?
Once your order has been shipped, you will automatically receive a shipping confirmation with tracking information.
Can I change my subscription?
Yes. You can adjust delivery dates, products, and intervals at any time.
Can I change or cancel my order later?
As long as your order hasn't been shipped yet, we're happy to help. Contact our customer service as soon as possible – we'll check if a change or cancellation is still possible.
How much are the shipping costs?
For Deliveries Within Germany, we charge a flat shipping fee of 4,90 €. From an order value of 75 € Shipping is free for you.