Contact

We are here for you

Do you have questions about our products, your order, or would you like personalized advice on your dog's nutrition? Our team is happy to assist you – personally, competently, and quickly.

Simply use the contact form or contact us directly. We look forward to your message.

How can we help?

  • Questions about dog food and proper feeding
  • Advice on chew toys and health snacks
  • Questions about VetLine products
  • Help with orders and deliveries
  • Support for your Wildfang subscription
  • General product advice

Our response time

We process every request as quickly as possible and usually respond within 24 hours on weekdays.

Need help even faster?

Perhaps you'll find your answer here:

  • Shipment & Delivery
  • return
  • payment
  • Cancellation
  • Frequently Asked Questions (FAQ)

Du benötigst Unterstützung? Wir helfen dir gerne weiter.

Du hast Fragen zu unseren Produkten, deiner Bestellung oder
benötigst eine individuelle Beratung? Unser Kundenservice unterstützt dich schnell, kompetent und persönlich.

  • Kontakt per E-Mail

    Du hast Fragen zu unseren Produkten, deiner Bestellung oder deinem Wildfang-Abo? Unser Kundenservice hilft dir gerne unter info@wildfang.pet weiter.

  • Kontakt per WhatsApp & Telefon

    Du möchtest direkt mit uns sprechen oder uns per WhatsApp kontaktieren? Wir sind gerne für dich unter +49 40 8221746000 da.

  • Persönlicher Kundenservice

    Wir kennen unsere Produkte bis ins Detail und beraten dich ehrlich und individuell. Jede Anfrage wird persönlich von unserem Wildfang-Team beantwortet – ohne anonyme Hotline oder Standardantworten.

Schreibe uns eine Nachricht

Simply use the form. We will get back to you as soon as possible.

Frequently asked questions

When will I receive an answer?

Usually within one working day.

Where is my order?

Once your order has been shipped, you will automatically receive a shipping confirmation with tracking information.

Can I change my subscription?

Yes. You can adjust delivery dates, products, and intervals at any time.

Can I change or cancel my order later?

As long as your order hasn't been shipped yet, we're happy to help. Contact our customer service as soon as possible – we'll check if a change or cancellation is still possible.

How much are the shipping costs?

For Deliveries Within Germany, we charge a flat shipping fee of 4,90 €. From an order value of 75 € Shipping is free for you.